Terms and Conditions
Last updated: 14 September 2026
§ 1 Scope
These Terms and Conditions ("T&C") govern all contracts between CovaSyn GmbH ("CovaSyn") and its customers entered into via covasyn.com. They apply equally to (a) workshop services and (b) licensed use of the CovaSyn MCP platform. Conflicting customer terms apply only if expressly agreed in writing.
§ 2 Formation of contract
Service descriptions on the website are non-binding invitations to order. For workshop services the contract is formed by CovaSyn's written order confirmation. For the MCP platform, checkout access is granted only after an initial call or demo call with CovaSyn; the contract is then formed by a successful Stripe checkout.
§ 3 MCP service scope
The MCP platform provides API access to scientific tools. Concrete scope follows from the chosen plan (Free, Pro, Max, Enterprise). The included analysis allowance is granted at the start of each billing period and expires at period end. Additional one-time "Boost" packs are available; purchased boost allowances expire 12 months after purchase.
§ 4 Prices and payment
All prices are net of statutory VAT. Payments are processed via Stripe (Visa, Mastercard, SEPA Direct Debit). Subscription amounts are charged in advance. Workshop invoices are payable within 14 days of invoice date.
§ 5 Term, cancellation and fair use
(1) MCP subscriptions. MCP subscriptions run monthly and renew automatically for another month unless cancelled before the period end via the Stripe customer portal. Access is retained until the end of the paid period. Termination for cause remains unaffected. CovaSyn may throttle or suspend usage that is excessive or obviously abusive (more than 10x the plan median, unannounced load tests).
(2) Workshops. A workshop seat is a one-off service with no term; the contract ends when the workshop is delivered. The fee counts 100 percent towards a licence contract signed within 90 days of the workshop. Rescheduling and withdrawal are agreed individually and in writing. If CovaSyn cancels a date, for instance because the minimum number of participants is not reached, the fee already paid is refunded in full or carried over to a replacement date, at the customer's choice.
(3) Licence contracts. Licence contracts for teams and departments are not concluded through the website but individually. Depending on the package they run for 3, 6 or 12 months. A 3-month pilot is only concluded with the follow-on package already agreed and counts 100 percent towards it. After the term the contract renews automatically for 12 months at the 12-month price then in force unless cancelled with 3 months notice to the end of the term. The term and price of the individual case follow from the respective quote; in case of doubt the quote prevails over this paragraph.
§ 6 Service level
CovaSyn targets 99% availability of the MCP platform on a monthly average. Planned maintenance windows are announced at least 24 hours in advance. Higher service levels are available with individual SLA in an Enterprise contract.
§ 7 Confidentiality
Both parties shall keep all confidential information secret and shall not disclose it to third parties. This obligation survives termination of the contract for three years.
§ 8 Liability
CovaSyn is liable without limit only for intent, gross negligence and culpable breach of life, body or health. Otherwise, liability for slight negligence is limited to foreseeable, contract-typical damages and capped at the subscription amount paid by the customer in the preceding 12 months. Liability under the German Product Liability Act and from mandatory statutory provisions remains unaffected.
§ 9 Intellectual property
The software underlying the MCP platform and workshop materials remain the property of CovaSyn GmbH or its licensors. The customer receives a non-exclusive, non-transferable right of use for the duration of the contract.
§ 10 Data protection and DPA
Personal data processing is described in our Privacy Policy. Where the customer processes third-party personal data via the MCP platform, the parties enter into a Data Processing Agreement (DPA / AVV) under Art. 28 GDPR. CovaSyn provides the DPA on request.
§ 11 Governing law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction is Leipzig provided the customer is a merchant or legal entity under public law.
§ 12 Severability
If any provision is or becomes invalid, the remaining provisions remain in force.